Refund & Return Policy
At eTravelSIM, we value our customers and want you to have a seamless experience. Since we deal in both digital (eSIM) and physical SIM cards, our refund policy is designed to be fair, transparent, and customer-focused.
1. Eligibility for Refunds
Refunds may be requested within 5 days of purchase under the following circumstances:
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Non-Delivery of Product
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If you did not receive your SIM or eSIM due to an issue with delivery or email, please contact us at [email protected].
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For physical SIM cards, courier delays must be reported with tracking details.
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Defective SIM/eSIM
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In rare cases, technical errors may occur. If your SIM/eSIM cannot be activated or used, please notify our Support Team.
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Refund approval will be based on our technical team’s verification.
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Product Not as Described
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If the SIM/eSIM you receive is substantially different from what was advertised, you may request a refund.
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Such cases will be reviewed individually and approved at our discretion.
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2. Non-Refundable Cases
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Refunds are not possible once an eSIM has been successfully installed or activated on your device.
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Change-of-mind requests are not eligible.
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Refunds are not applicable for usage of services beyond the refund request date.
3. Refund Process
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Submit your refund request by emailing [email protected] with your order number and reason for refund.
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Our Support Team will review your request and may ask for additional details.
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If approved, refunds will be processed to your original payment method within 5–7 business days.
4. Contact Us
For all refund or return queries, please reach out to:
📧 [email protected]
We’re here to help and ensure you travel worry-free.