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Terms of Service

1. Introduction

Welcome to eTravelSIM.net. By purchasing or using our SIM or eSIM products (“Services”), you agree to these Terms of Service (“Terms”). Our Services provide prepaid mobile data and/or voice plans across multiple countries through our partner networks (“Networks”).

The Services may be embedded into different devices, including but not limited to: smartphones, tablets, laptops, connected cars, or other authorized Original Equipment Manufacturer (“OEM”) devices.

If you do not agree to these Terms, you may not use our Services.

2. Contact Information

For assistance or inquiries, please contact our Customer Support:
📧 [email protected]

3. Definitions

Service: Prepaid mobile data and/or voice plans (“Tariff Plans”) purchased through etravelsim.net.
Customer/You: The purchaser and user of our Services.
We/Us/eTravelSIM: Refers to eTravelSIM.net, its partners, affiliates, and network providers.
Networks: Partner mobile operators enabling our Services.

4. Agreement Framework

This Agreement is binding once you purchase or start using the Service.
We may update these Terms from time to time. Updates are effective immediately upon posting on etravelsim.net.
Your continued use of the Service constitutes acceptance of updated Terms.

5. License to Use

We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service on your device, in accordance with these Terms.

6. Our Obligations

We will provide the Service according to your selected Tariff Plan.
Service availability may be affected by factors beyond our control (e.g., coverage limitations, network maintenance, or natural disruptions).
We will make reasonable efforts to provide continuous, reliable Service and support.

7. Your Obligations

By using our Services, you agree to:

Use the Service only on authorized devices.
Provide accurate personal details, including country of residence and valid ID (passport/national ID) if required by law.
Be responsible for securing your SIM or eSIM. Any unauthorized usage remains your liability until reported.
Not misuse the Service for fraudulent, abusive, unlawful, or excessive purposes (e.g., network congestion, spam, or hacking).
Not resell, transfer, or tamper with the SIM or eSIM.

Failure to comply may result in suspension or termination of your Service without notice.

8. Eligibility

You must be at least 18 years old to purchase and use our Services.
If under 18, a parent or legal guardian must accept responsibility for your usage and payments.

9. Charges & Payments

All Services are prepaid.
You must maintain a valid Tariff Plan (not expired or depleted) to use the Service.
Remaining allowances are non-refundable, non-transferable, and have no monetary value.
You are responsible for paying applicable taxes, surcharges, and fees.

10. Suspension or Disconnection

We may suspend, restrict, or terminate your Service without prior notice if:

You breach these Terms.
Your SIM/eSIM is lost, stolen, damaged, or misused.
Fraudulent or unusual usage is detected.
Required by law, government, or emergency authorities.
You fail to use or recharge your SIM/eSIM for an extended period.

11. Internet Access & Third-Party Content

We are not responsible for content, accuracy, or security of third-party websites or applications accessed through our Services.
You are responsible for protecting your device with proper security software.

12. Indemnity

You agree to indemnify and hold eTravelSIM, its affiliates, partners, and employees harmless against claims, damages, or liabilities arising from your misuse of the Service or breach of these Terms.

13. Limitation of Liability

Our liability is limited to the charges paid by you for actual Service usage in the prior one-month period.
We are not liable for indirect, incidental, or consequential damages, including lost profits, service interruptions, or device issues.

14. No Warranties

The Service is provided “as is” and “as available.”
We do not guarantee uninterrupted, error-free, or virus-free Service. Availability may vary based on partner networks outside our control.

15. Assignment

We may assign or transfer our rights and obligations under these Terms without notice.
You may not assign your rights without our written consent.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, government actions, wars, network outages, or unforeseen emergencies.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which eTravelSIM operates, without regard to conflict of law principles.